Forget first - It's the last impressions that counts
Having watched my bank savings grow at a sub-snail pace over the last couple of years, I decided it was time to become a landlord. I called up a local estate agent (realtor) and asked them to find me some suitable appartments. Within 48 hours they'd sent me details of ~8 properties and the following day (Thursday) the sales guy took my wife and I to view 6 of them. The sales guy was courteous, informative and not at all the pushy type - nice!
During the properties tour we had lots of questions; "what's the potential income from this?.. what are the taxes?... what type of people would rent?.."etc. At the end the sales guy said that he'd call us the next morning (Friday) to answer the outstanding questions - great!
On the way home I said to my wife that I thought he was the best real estate salesperson I'd ever met........
Friday - no call.
Saturday - no call
Monday - he calls!
"Why didn't you call me on Friday as promised?" I asked.
"I was busy" he replied!
I'm viewing with their competitors this week.
During the properties tour we had lots of questions; "what's the potential income from this?.. what are the taxes?... what type of people would rent?.."etc. At the end the sales guy said that he'd call us the next morning (Friday) to answer the outstanding questions - great!
On the way home I said to my wife that I thought he was the best real estate salesperson I'd ever met........
Friday - no call.
Saturday - no call
Monday - he calls!
"Why didn't you call me on Friday as promised?" I asked.
"I was busy" he replied!
I'm viewing with their competitors this week.
2 Comments:
At 1:14 PM, March 15, 2006, Nick said…
Sadly, all too common. I've lost count of the number of times I've felt really good about a salesperson only to have those feelings dashed when fail to fulfill their promise.
At 12:19 PM, March 22, 2006, JC said…
Ha-ha we were just saying the same thing today. Really puts you off!
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